Question 1

What is HeyDoc and how does it work?

Accepted Answer

HeyDoc is a Sydney-based telehealth service providing online medical certificates and fertility specialist referrals. We connect you with AHPRA-registered doctors through secure phone consultations. You can get medical certificates instantly for work, study, or carer duties, or receive same-day fertility specialist referrals to IVF clinics across Australia.

Question 2

How much does an online medical certificate cost?

Accepted Answer

Single day medical certificates start from $30. Certificates are issued within 5 minutes by AHPRA-registered doctors and are valid for employers, schools, and universities across Australia.

Question 3

Are online medical certificates legal in Australia?

Accepted Answer

Yes, online medical certificates issued by AHPRA-registered doctors are completely legal and valid across Australia. All HeyDoc doctors are registered with AHPRA and qualified to issue medical certificates for work, study, and other purposes via telehealth.

Question 4

Do I need a referral to see a fertility specialist in Australia?

Accepted Answer

Yes, to see a fertility specialist in Australia and access IVF treatment, you typically need a referral from a doctor. HeyDoc makes this process simple and convenient by providing online consultations with fertility-focused doctors who can provide the referrals you need.

Question 5

Are your doctors AHPRA-registered?

Accepted Answer

Yes, all our doctors are fully registered with AHPRA (Australian Health Practitioner Regulation Agency) and specialize in fertility medicine and reproductive health. Every consultation is conducted by qualified Australian doctors with expertise in fertility care.

Question 6

How much does a fertility consultation cost?

Accepted Answer

Fertility specialist referral consultations cost $49 AUD. This includes a secure phone consultation with an AHPRA-registered doctor and your specialist referral letter delivered instantly via email and SMS.

Question 7

Do you prescribe fertility medications?

Accepted Answer

No, HeyDoc focuses solely on providing referrals to fertility specialists. We don't prescribe fertility medications online. This ensures you receive safe, comprehensive care from specialist fertility clinics who can provide ongoing treatment and monitoring.

Question 8

What fertility services do you provide?

Accepted Answer

We provide online fertility consultations for both women and men, specialist referrals to fertility clinics across Australia, pre-conception health assessments, and fertility-focused pathology requests. All consultations are conducted through our secure telehealth platform.

Question 9

How long does it take to get my referral?

Accepted Answer

You'll receive your fertility specialist referral instantly via email and SMS after your consultation. The entire process from booking to receiving your referral typically takes less than 30 minutes.

Question 10

Can I use this service if I live outside major cities?

Accepted Answer

Yes! HeyDoc is available across all of Australia through our telehealth platform. Whether you're in Sydney, Melbourne, Brisbane, Perth, Adelaide, or regional areas, you can access our fertility doctors online and receive referrals to fertility clinics throughout Australia.

Megan Roberts - Fertility Dietitian